Frequently Asked Questions
PRODUCT CARE
How do I care for my product?
Each item is crafted with high-quality materials designed for durability. For best results, avoid prolonged exposure to water, extreme temperatures, and harsh chemicals.
Are products waterproof?
While our products are water-resistant, they are not fully waterproof. We recommend keeping them away from excessive moisture to maintain their quality.
How do I clean my item?
Use a soft, damp cloth to gently wipe the surface. Avoid abrasive cleaners or submerging the product in water.
ORDERS & SHIPPING
Where do you ship?
We currently ship within the United States. For international inquiries, please contact our customer service team.
How long does shipping take?
Orders typically process within 1-2 business days. Delivery times vary based on location and shipping method selected at checkout.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information.
What if my order is lost or damaged?
Please reach out to our customer service team, and we’ll assist you in resolving the issue.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original condition.
How do I initiate a return?
Visit our Returns Center at hawkinshudson.com to start the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
WARRANTY
Do Hawkins products come with a warranty?
Yes! We offer a limited warranty against manufacturing defects. For details, visit hawkinshudson.com.
How do I make a warranty claim?
Contact our customer service team with your order details and a description of the issue.
GENERAL
Where are Hawkins products made?
Our products are designed with global craftsmanship in mind, sourcing premium materials from trusted suppliers.
Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our website.
How can I stay updated on new releases?
Follow us on social media and subscribe to our newsletter for the latest updates.
For additional questions, visit hawkinshudson.com.